Terms & Conditions

TERMS OF SERVICE

Welcome to the terms of service of Zeko (“Company”) which is a SaaS- based guest interactions platform providing a range of services to users including digital check-in, room service orders, housekeeping requests, spa bookings and by using our services, you agree to comply with the following terms and conditions (“Terms”):

1. Definitions-

1. Accommodation Provider – shall mean any hotel, hostel, service apartment or other similar business that is offering lodging, hospitality and ancillary services to their guests;
2. Company/Zeko –shall mean Teamvision Technologies Private Limited incorporated under the Companies Act, 2013;
3. Guest – shall mean a customer of the Accommodation Provider;
4. Platform – shall mean the web application made available by the Company;
5. Services – Services may include a range of services provided by the Company to the Accommodation Provider including taking room service orders, housekeeping requests, spa bookings and other related services;
6. Service Agreement – shall mean an agreement entered into by the Company with the Accommodation Provider for rendering services to the Accommodation Provider;
7. Terms – These Terms of Service;
8. Website – shall mean the Company’s website i.e. https://www.zeko.tech/

2. Acceptance of the Terms – By accessing the Company’s Website or using the Service, you agree to be bound by and comply with the Terms. If at any time you do not agree to these Terms, you must immediately stop using the Company’s Website or Service.

3. Modification of Terms - The company may update or modify the Terms at any time without prior notice. Your use of the Service following any such change constitutes your agreement to be bound by the modified Terms.

4. Restrictions on Use – The Accommodation Provider agrees to use the Service only for lawful purposes and in compliance with all applicable laws, regulations, or guidelines. You agree not to, and shall not permit any third party to: (a) copy, modify, or create derivative works of the Service; (b) reverse engineer, decompile, or disassemble the Service; (c) attempt to circumvent any security or access control mechanism of the Service; (d) use the Service in any manner that infringes any intellectual property right of the Company or any third party; (e) use the Service for any illegal or unauthorized purpose; (f) upload or transmit any viruses, worms, or other harmful code; (g) interfere with or disrupt the integrity or performance of the Service; (h) use the Service to harass, abuse, or harm another person; or (i) use the Service to collect or store personally identifiable information about other users.

5. Authorized access – The accommodation Provider will receive his login details from the Company, which he must enter to gain access to the Company’s Platform and his account. The Accommodation Provider must keep the login details confidential at all times, and not disclose it to any third party. The Accommodation Provider may create, or ask the Company to create sub-accounts and authorize its employees and/or representatives to use these sub-accounts. The Accommodation Provider is responsible for administering their account and for keeping this information up to date, e.g. by revoking access to sub-accounts that should no longer have access. The Accommodation Provider will ensure that the authorized users comply with these Terms and any additional terms that may apply. The Accommodation Provider is responsible for all activity that occurs under the Accommodation Provider’s account, including any activity by authorized or unauthorized users. The Accommodation Provider will use all reasonable efforts to prevent any unauthorized access to, or use of, the Company’s Platform and Accommodation Provider’s account.    

6. Privacy Policy - Our privacy policy describes how we collect, use, and share your personal information. By using our Services, you agree to be bound by our privacy policy which is available here for your reference.

7. Intellectual Property Rights – The Company’s Website and its Platform and all its content, including but not limited to text, information, documents, descriptions, products, sounds, videos, interactive features, graphics, logos, images, software and services and the trademarks, service marks and logos contained therein are the property of the Company and are protected by applicable copyright, trademark, and other intellectual property laws. All other trademarks, service marks and logos used on the Platform are the trademarks, service marks, or logos of their respective owners. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content available on the Company’s website or its Platform.

8. Fees and Payment - Our Services are subject to fees, which will be clearly stated in the Service Agreement. The Accommodation Provider agrees to pay the fees associated with his use of our Services. Payment may be made by credit card, debit card, or other payment methods that we may offer. We reserve the right to suspend or terminate your access to our Services if payment is not received on time.

9. Termination – (i) Your right to use our Services will automatically terminate if you violate these Terms or our privacy policy. In case of such termination, we may terminate your access to the Services without notice and you will not receive either a full or partial refund of any fees already paid. Our failure to insist upon or enforce your strict compliance with the Terms or privacy policy will not constitute a waiver of any of our rights. (ii) Our business may change over time and we reserve the right to modify any services offered by the Company. We also reserve the right to suspend or discontinue the Services or your use of the Services, in whole or in part, at any time with or without notice and without liability to you. In the event that we exercise such right, you may be entitled to a full or partial refund, in our sole discretion.

10. Disclaimer of Warranties - Our Services are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of our Website or our Platform or the information, content, materials, or products included therein. The use of our Services will be at the users own risk.

11. Updates - Company is entitled to modify the software of the Platform as the occasion arises for the purposes of improvements to the functionality and the rectification of errors. Because the Services are offered to multiple users, it is not possible to omit a modification for a single user. Company is not liable for any loss, damages or other costs incurred as a result of the modification of the Services.

12. Third Party Services –

• The Accommodation Provider may decide to engage third-party service providers to provide services to the Accommodation Provider (“Third Party Services”). On the instruction of the Accommodation Provider, Company may transmit data from the Accommodation Provider’s system to providers of Third-Party Services or the Company may receive data from the Accommodation Provider’s system from providers of Third-Party Services. The Accommodation Provider may also decide that the providers of Third-Party Services send electronic communications to Guests on behalf of the Accommodation Provider.

• The Accommodation Provider is solely responsible for the Third Party Services, also when these Third Party Services entail the sending of any electronic communications to Guests. The company does not warrant or support the Third-Party Services. If the Third-Party Services fail to perform or otherwise cause damage to the Accommodation Provider or to other parties, Company shall not be liable for any loss or damage suffered by the Accommodation Provider or other parties, unless caused by Company’s intent or gross negligence. Company is not responsible for any disclosure, modification, loss or deletion of the Accommodation Provider's data resulting from the Third-Party Services.

13. Availability and maintenance

• Company will make every reasonable effort to provide uninterrupted availability of the Services, but does not offer any guarantees thereof.
• Company reserves the right to deactivate the Service temporarily for maintenance, modification or improvement of the Services and the web servers of the Company. Company will attempt to ensure that deactivation of Service causes as little hindrance as possible to the users.
• Company 's total liability for any loss, damage or other costs sustained by the user due to the Service temporarily being deactivated for maintenance, modification or improvement purposes will be limited to the total amount of the applicable fees payable by the Customer under the Service Agreement for the duration that the Service is deactivated.

14. Limitation of Liability

• Our Company, its affiliates, and their respective directors, officers, employees, and agents will not be liable for any damages arising out of or in connection with your use of our Services, including but not limited to any indirect, incidental, consequential, punitive or exemplary damages, even if we have been advised of the possibility of such damages.
• In any event, our total aggregate liability for all damages and losses that arise under or in connection with these Terms, or that result from your use of or inability to use our Services or Platform, shall not in any circumstance exceed the total amounts, if any, actually paid by you to us for receiving the relevant Service.
• Company has no liability and will make no refund in the event of any delay, cancellation, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government.

15. Indemnification - You agree to indemnify and hold our Company and its affiliates, directors, officers, employees, and agents harmless from any claims, damages, obligations, losses, liabilities, costs, demand, expenses including reasonable attorneys' fees, made by any third-party due to or arising out of (i) your use or inability to use our Services and/or our Platform, (ii) your violation of these Terms, or (iii) your violation of any third party rights.

16. Governing Law - These Terms are governed by and construed in accordance with the laws of Haryana, India. Any dispute arising out of or in connection with these Terms will be resolved exclusively in the courts of Haryana, India. You agree to submit to the personal and exclusive jurisdiction of the courts located in Haryana, India and waive any jurisdictional, venue, or inconvenient forum objections to such courts. Notwithstanding the foregoing, we may seek injunctive relief in any court of competent jurisdiction.

17. Notice - All notices from the Company will be served by email to your registered email address or by general notification on the Platform. Any notice provided to the Company pursuant to the Terms should be sent to [*].

18. Assignment - You cannot assign or otherwise transfer the Terms, or any rights granted hereunder to any third party. Company’s rights under the Terms are freely transferable by the Company to any third party, without the requirement of seeking your consent.

19. Waiver - Any failure by the Company to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver by the Company of that provision or right.
20. Refund - Zeko only facilitates the payment collection process on behalf of the accommodation providers. The responsibility for processing refunds rests solely with the accommodation providers.

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